At Stylo Sofas & Beds LTD, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

You may return items within 14 days of receiving your order if:

  • The item is unused, in its original packaging, and in resellable condition
  • You have proof of purchase (order confirmation or invoice)

Items that are used, damaged by the customer, or returned outside the 14-day window are not eligible for a refund.

2. Items Not Eligible for Return

  • Custom or made-to-order items
  • Assembled or installed furniture
  • Items marked as final sale or clearance

3. Return Process – Step by Step

  1. Contact Us:
    Email support@stylosofasbeds.co.uk within 14 days of receiving your order.
  2. Provide Details:
    Include your order number, reason for return, and photos if the item is damaged or incorrect.
  3. Return Instructions:
    We will reply within 24 business hours with return instructions.
  4. Pack the Item:
    Carefully pack the item in its original packaging.
  5. Send the Return:
    Ship the item using a trackable shipping method to the address provided in your return authorization email.

422 Whalley New Rd, Blackburn BB1 9SL, United Kingdom

4. Return Shipping Costs

  • Damaged, Defective, or Incorrect Items:
    We will cover the return shipping costs.
  • Change of Mind or Other Reasons:
    The customer is responsible for return shipping costs. Original shipping fees are non-refundable.

5. Refunds

  • Once your return is received and inspected, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method.
  • You will receive an email confirmation once your refund has been processed.

6. Exchanges

We do not currently offer exchanges.
If you would like a different item, please return your original order for a refund and place a new order.

7. Order Cancellations

Orders may be cancelled within 24 hours of purchase by contacting us at support@stylosofasbeds.co.uk
If the order has already been dispatched, you will need to follow the return process outlined above.

Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Stylo Sfas & beds LTD
📍 Address: 422 Whalley New Rd, Blackburn BB1 9SL, United Kingdom
📞 Phone: +44 07449 778971
📧 Email: support@stylosofasbeds.co.uk

🕒 Customer Support Hours : Monday to Friday (09:00 AM to 6:00 PM GMT)

Response Time: Our customer service will respond within 24 hours on business days.